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Common queries answered

Frequently asked Questions

Our estimated delivery time is 4-5 business days after we receive and processed the order. 

Please note that deliveries outside the United State may take longer depending on the country it will be shipped to.

Our refund and returns policy last 30 days.

If for any reason, you are not satisfied with your product, contact our support team at support@nv-usorganics.com and we’ll help you out.

We always send the tracking number via your billing email as soon as your order has been shipped.

You can track it via USPS. Just enter the tracking number at this link.

Our support team is ready to help 24 hours a day, 7 days a week.

Please visit our customer help portal to get immediate assistance to your queries.

You can also email us directly at support@nv-usorganics.com or use the form found in this page.

 

Please contact our support team immediately if you believe you entered the wrong address.

You can use the form found in this page or go to our customer help portal. You can also email us directly at support@nv-usorganics.com

Please note that we usually process orders within 24 hours after placing your order.

We ask that you contact us within that timeframe to avoid shipping your order to the wrong address.

We mainly cater to customers in the United States but we can ship our products to virtually any country.

However, we would like to remind you that CBD and Hemp products has been legalized in the US.

If you wish to send your product on a country outside of the US, please make sure that CBD and Hemp products are legally allowed.

Yes, if you order multiple products, it will be shipped in one package.

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