Customer Help
Our happiness team is always here to assist.
Orders and Shipping
Our estimated delivery time is 4-5 business days after we receive and processed the order.
Please note that deliveries outside the United States may take longer depending on the country it will be shipped to.
You can create an account by visiting this page.
An account is also automatically created when you place an order and finished adding information on the checkout page.
We always send the tracking number via your billing email as soon as your order has been shipped.
You can track it by entering your tracking number on our tracking page.
We use a secured payment gateway to handle all payments. We will never keep your credit card information on our database to ensure maximum security of your account.
Unfortunately, we only cater to customers within the United States at the moment.
We have a large assortment of items not stocked in-house.
When you order multiple products, they may be shipped from different warehouses and you may receive one item before the next.
If you want to cancel your order, please get in touch with us within 24 hours after your purchase.
Once packages leave our warehouses, it’s in the hands of the postal carrier.
Fill out the form below or contact us via email at support@nv-usorganics.com.
Returns and Exchanges
We offer a 30-day refund policy to ensure your satisfaction with our products.
If you are not completely happy with your purchase, you may request a refund within 30 days from the date of delivery.
We stand behind our products’ quality and want to ensure you have a positive experience.
To initiate a refund, please reach out to our customer support team with your order details and the reason for the return.
Our team will guide you through the process and provide you with a return authorization if applicable.
We will process the refund promptly once we receive the returned product in its original condition.
Please note that shipping charges may not be refundable.
Once we receive and process your returned product, we will issue the refund using the original payment method.
Refunds typically take 5-7 business days to reflect in your account, but this may vary depending on your financial institution.
We apologize for the inconvenience. While we have a quality assurance team to ensure every shipment is correct, we are still not immune to human errors.
Please get in touch with our support team and attach a photo of the wrong item you received.
We’d be happy to send you a replacement package at no additional cost to you.
In the rare instance that you get a damaged product, we’d be happy to send you a replacement package at no additional cost.
Simply reach out to us and send a photo of the damaged product.
We will ship a replacement package within 24-48 hours after receiving your email.
We can use the form provided in this page for any support questions that you may have.
You can also contact us direct via email at support@nv-usorganics.com.
Please get in touch with our support team immediately if you believe you entered the wrong address.
You can use the form found on this page or email us directly at support@nv-usorganics.com.
Please note that we usually process orders within 24 hours after placing your order.
We ask that you contact us within that timeframe to avoid shipping your order to the wrong address.
Yes, you certainly can.
Use the form on this page to contact our support team or contact us directly via email at support@nv-usorganics.com.
Please note that we try to ship packages within 24 hours of receiving your order.
We ask that you contact us within 24 hours of placing your order if you wish to cancel or change the shipping address.
Unfortunately, we do not accept any pre-orders for an item that is sold out.
You can, however, subscribe to our email list to get an update on our latest offerings and renewal of our inventory.
Still Need Help?
Send us a detailed message describing your query and we’ll get back to you as soon as we can.