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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Our estimated delivery time is 4-5 business days after we receive and processed the order. 

Please note that deliveries outside the United State may take longer depending on the country it will be shipped to.

You can create an account by visiting this page.

An account is also automatically created when you place an order and finished adding information on the checkout page.

If you chose to pickup your package instead of a delivery, you can claim your order at this address:

1505 Oregon St.
Lake Charles,
LA 70607
United States

We always send the tracking number via your billing email as soon as your order has been shipped.

You can track it via USPS. Just enter the tracking number at this link.

We use a secured payment gateway to handle all payment. We will never keep your credit card information on our database to ensure maximum security of your account. 

Yes, we are legally required to collect sales tax. You can see its cost once you get to the checkout page.

We mainly cater to customers in the United States but we can ship our products to virtually any country.

However, we would like to remind you that CBD and Hemp products has been legalized in the US.

If you wish to send your product on a country outside of the US, please make sure that CBD and Hemp products are legally allowed.

Yes, if you order multiple products, it will be shipped in one package.

If you need to swap an item

Returns and Exchanges

We have a 30 days refund policy. And we are positive that our products will deliver to our promises.

If, for any reason, you are not satisfied with your purchase, simply reach out to us and we’ll send a replacement package or process a full refund for you.

We apologize for the inconvenience. While we do have a quality assurance team to ensure that every shipment is correct, we are still not immune to human errors.

Please contact our support team and attach a photo of the wrong item you received.

We’d be happy to send a replacement package at no additional cost to you.

In a very rare instance that you get a damaged product, we’d be happy to send a replacement package at no additional cost for you.

Simply reach out to us and send a photo of the damaged product.

We will ship a replacement package within 24-48 hours after receiving your email.

Just reach out to us and let us know that you wish to return your product.

Once approved, you get send your package back at this address:
1505 Oregon St.
Lake Charles
LA 70607

We can use the form provided in this page for any support questions that you may have.

You can also contact us direct via email at support@nv-usorganics.com.

Please contact our support team immediately if you believe you entered the wrong address.

You can use the form found in this page or go to our customer support portal. You can also email us directly at support@nv-usorganics.com.

Please note that we usually process orders within 24 hours after placing your order.

We ask that you contact us within that timeframe to avoid shipping your order to the wrong address.

Yes, you certainly can.

Use the form in this page to contact our support team or contact us directly via email at support@nv-usorganics.com.

Please note that we try to ship packages within 24 hours upon receiving your order.

We ask that you contact us within 24 hours after placing your order if you wish to cancel or change the shipping address.

Unfortunately, we do not accept any pre-orders for an item that is sold out.

You can, however, subscribe to our email list to get an update of our latest offerings and renewal of our inventory.

Still Need Help?

Send us a detailed message describing your query and we’ll get back to you as soon as we can.

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