Refund Policy

Overview

Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be considered for reimbursement, products purchased through standard delivery must be unopened and in the original packaging.

We will however offer a full refund off of the first purchase if you are completely unsatisfied with the product within the first 30 days of use.

Simply send an email to support@nv-usorganics.com, or fill out our contact form. We’ll get back to you within 24-48 hours depending on the queue to confirm your request.

We will also notify you once the refund has been processed.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please email us at support@nv-usorganics.com.

Cancellations

If you cancel your purchase within 24-hours, we can unconditionally refund your money. Otherwise, your items will have to be sent back to us once they reach you.

Replacement

If your product is defective, immediately let our staff know and we’ll send you a replacement.

We are unable to accept returns on retailer purchases, incorrectly purchased products, and products damaged due to customer error.

You will be responsible for paying for your own shipping costs for returning your item. And shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@nv-usorganics.com.

Lastly, we do not accept returns for non-damaged items or items that have been delivered incorrectly.

We thank you for the opportunity to serve you.

Shipping returns

To return your product, please contact our support team so we can provide the nearest return location at your current address. You can contact us at support@nv-usorganics.com.

Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Check out our Help Center for more information.

You can also contact us at support@nv-usorganics.com for any questions you may have.